STAFF

Marlene

Operations Manager / Bridal - Events Coordinator

“You are who you are today from past experiences”

Graduating from Belleville High School’s school of Cosmetology and receiving her license in 1988, Marlene always had a passion in the salon and beauty business. Starting as a personal assistant, she steadily moved forward to front desk reception where she focused on customer service and the business aspect of the salon and spa industry.

She soon moved to a management position as Spa Director where she continues to grow with Bangz, focusing on providing each client with the utmost experience and service they deserve and continuing her education with the newest and latest products and treatments. Her expertise and organizational skills in scheduling group parties will surely make every service a memorable one.

Prior to moving to Bangz’s new location in February 2009, Marlene met with architects and designers to be sure the new spa had a calm, tranquil atmosphere and that each room was set up to perfection.

Along with her managerial skills in the salon and spa, Marlene also specializes in Bridal Coordinating and group party planning.

Contact Marlene when booking any Special Occasion.

Training:
Gena Stempora Seminar / industry expert , speaker; Your a spa, Now what? Speaker Dee Deluca Matos, Vice President of Cures, by Avance; How to deal with difficult people. – Fred Pryor Seminar
Are you WoWing your client? –  Laura M. Cummins
The Power of Intention: The Key to Success & Sustainability – Anne Bramham; Building the New Spa Culture – Bonnie Canavino; Success With Memberships: Dori Soukup / Inspiration Management; Fully Trained in Millenium and Hairmax salon and spa software. Peter Thomas Roth, June Jacobs, Yonka. and Eminence Organic Skin care product knowledgment.

Extras:
Promotions of gift card sales, special events and holidays.
Promoting of seasonal services along with descriptions
Final approval on brouchure updates and services.
Protocols and descriptions for new services
Inventory Control
Scheduling of employees work time
Administrative Duties
Group spa party bookings